Shipping policy

Shipping Policy – Soluna Gems


Processing Time

• All orders require 2-5 business days for processing before shipping.

• Custom or personalized items may take additional time, depending on design complexity.


Shipping Time & Rates


Domestic (U.S.) Shipping:

• Standard Shipping: 5-7 business days

• Expedited Shipping: 2-3 business days

• Overnight Shipping: 1 business day (Available for select locations)


International Shipping:

• Standard International: 7-21 business days (Varies by destination)

• Express International: 5-10 business days


Returns & Exchanges

• Customers are responsible for return shipping fees, which will be deducted from the original refund amount.

• Items must be returned in their original condition within the return window stated in our policy.

• Personalized or custom-made items may not be eligible for returns unless there is a defect.


Additional Information

• Shipping times are estimated and may vary due to carrier delays, customs processing, or unforeseen circumstances.

• Customers are responsible for any customs fees, duties, or taxes for international orders.

• Once an order has shipped, tracking information will be provided.